Shipping Policy

Last Updated: Dec 21, 2025

Thank you for visiting and shopping at Roy Company (“we,” “our,” or “us”).
This Shipping Policy applies to all orders placed through our website, www.byroy.co, and governs how we process, ship, and deliver your purchases.

1. Order Processing

  • Orders are typically processed immediately after comfirming Purchase Order

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an email confirmation once your order has been shipped, including tracking information (if available).

For B2B inquiries, production and delivery times may vary depending on order size, fabric availability, and destination. We will communicate estimated lead times directly with you after receiving your inquiry.

2. Shipping Rates & Methods

  • Shipping costs are calculated at checkout based on destination, weight, and shipping method.

  • We partner with trusted international carriers such as (e.g., DHL, FedEx, UPS) for safe and timely delivery.

  • B2B bulk shipments may require custom logistics or freight arrangements; please contact us for specific terms.

3. International Shipping

We offer worldwide shipping. Please note:

  • Delivery times may vary by region and customs clearance procedures.

  • The recipient is responsible for any import duties, taxes, or customs fees imposed by the destination country.

  • We are not responsible for delays caused by customs, weather conditions, or carrier issues beyond our control.

4. Delivery Times

Estimated delivery time after dispatch:

  • Asia: 2-3 business days

  • North America (U.S. & Canada): 3-4business days

  • Europe: 4-5 business days

  • Other regions: Varies depending on location and carrier

Please note that these are estimates only and actual delivery times may vary.

5. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.
We are not liable for delayed or lost shipments due to incorrect or incomplete addresses.

If you need to update your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the change before the order ships.

6. Lost or Damaged Packages

In the rare event that your package is lost or damaged in transit:

  • Please notify us immediately at with your order number and tracking details.

  • We will work with the carrier to investigate and determine an appropriate resolution (replacement, refund, or claim).

7. Split Shipments

If your order includes multiple items, they may be shipped separately depending on availability, warehouse location, or production time.
You will receive tracking details for each shipment as applicable.

8. Contact Us

If you have questions about shipping, delivery times, or special arrangements, please contact us at:
Roy Company
Address: RM#410, Sungwoo Sakar Tower, 43-55, Mugunghwa-ro, Ilsandong-gu, Goyang-si, Gyeonggi-do, Republic of Korea
Email: rosa@srtex.co.kr ; han@srtex.co.kr